Terms and Conditions

1. Rental Agreement:

  • By agreeing to a rental and receiving an invoice from Arch Blooms ("Company"), you acknowledge and agree to the terms and conditions outlined herein. This constitutes a legally binding agreement between you (the "Customer") and the Company.

2. Invoice and Payment:

  • Invoices will be issued for the full rental amount. Payment instructions will be provided on the invoice. Payments must be made by the specified due date to secure your rental order.

3. Cancellation and Refund Policy:

  • Cancellations made within 90 days prior to the rental start date are eligible for a partial refund, equivalent to 50% of the total rental cost. Cancellations made after this period are non-refundable. Refunds will be processed within 2-3 business days.

4. Damage Fees:

  • The Customer agrees that, in the event of any damage to the rented items:

    • They will pay three times (3x) the full rental price before any promotional discount in case of damage.

    • If the rented items are deemed irreparable, they will pay four times (4x) the full rental price before any promotional discount and will be allowed to keep the damaged items.

5. Rental Items Condition:

  • The Customer agrees to return the rented items in the same condition as received. Any damage or missing items will be subject to repair or replacement charges as outlined in section 4.

6. Delivery, Setup, and Movement within Venue:

  • The Company will deliver and set up the rented items at the agreed-upon venue. Customers are not allowed to transport the floral arch to another location. Movement of the floral arch within the same venue is allowed only with the Company's previous written approval.

7. Care and Use:

  • The Customer agrees to use the rental items responsibly and in accordance with the provided instructions. Rentals should not be left outside overnight, and they cannot be exposed to rain or harsh weather conditions.

8. Pickup Time and Late Charges:

  • The standard pickup time is 9:00 PM. For every 30 minutes after the agreed pickup time, an additional $50 will be charged.

9. Floral Realism Disclaimer:

  • Our faux flowers are named after the real flowers they represent. While crafted to resemble real flowers, customers are advised that they are artificial in nature. Handle the floral items with care, understanding that they are not genuine flowers.

10. Ownership in Case of Irreparable Damage:

  • In the event that the rented items are deemed irreparable, the Customer, upon payment of the specified fee, will have ownership of the damaged items and may keep them.

11. Governing Law:

  • This agreement shall be governed by and construed in accordance with the laws of Tennessee. Any disputes arising out of this agreement will be resolved through arbitration in accordance with the rules of the The American Arbitration Association.

12. Modifications to Terms:

  • The Company reserves the right to modify these terms and conditions at any time. Customers will be notified of any changes, and continued use of our services constitutes acceptance of the updated terms.